If it comes to wishlist: In April I've asked for five subscription numbers from one of the local RH resellers. Until last year the reseller used to send an sheet of paper with the "activation numbers". Since I use only 2 or 3 RH system in the same time I used to activate the necessary :activation numbers" (Let's say that if I bought 5 numbers I activate now 2 of them and next year when the subscription expire the other numbers).
Early this year, I've asked for 5 subscription. To my surprise I found in my RHN account 5 more subscription active, besides the one that i had already and that I'm currently using. So now I have only one system registered and 6 subscriptions active that are going to expire no matter if I'm going to register other systems or not. When I've opened case RH support told that I have to talk and coordinate with the my vendor (EMEA region in my case). When I addressed them they've answered that due to " RH change in the procedure of subscriptions, these are activate upon delivery". Furthermore there is no other way to settle this. So now I've payed a lot of money for something that I'm not need right now!!!! Is their right to change the procedure but don't I have the right to know, to be warned before? Gabi Craciun RHCE On Thu, 2008-07-17 at 14:02 -0700, Joshua Daniel Franklin wrote: > On Thu, Jul 17, 2008 at 8:40 AM, Tom Sightler wrote: > > RHEL4 to RHEL5) then it's actually 12 of the 14 support tickets that > > were caused by regressions from previous versions. > > This is a very interesting discussion. I work at an edu and so I > normally use public channels like this mailing list or bugzilla to > get things fixed. I often get excellent "support" in this context. > Perhaps what this means is that having someone in the > community in your organization is actually more important than > the paid support. > > _______________________________________________ > rhelv5-list mailing list > [email protected] > https://www.redhat.com/mailman/listinfo/rhelv5-list _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
