On Fri, Jul 18, 2008 at 7:24 AM, Chris Adams wrote: > I have tried to use RH support for actual RHEL problems, filing Bugzilla > entries only for Fedora problems (or for RFE-type RHEL things). > However, my experience with RH support has been rather poor; my boss > asked "so why do we pay for this" after one recent issue. I don't think > I've actually had a solution or fix provided by Red Hat yet (I had to > find my own work-arounds for every issue I found).
Again interesting and disturbing. Here is a relatively recent EL5 problem with openldap and pam that I reported on bugzilla: https://bugzilla.redhat.com/show_bug.cgi?id=426050 As you can read, Tomas Mraz @redhat worked with me (an edu customer, but he did not necessarily even know that) and provided good troubleshooting advice and, once he could reproduce, debugged this difficult thread-related problem. By keeping this fully public we also got more details from CentOS users. The bug was actually in the nss_ldap library and, with help from the author of dovecot, a different Red Hat employee developed a fix and posted it publicly: http://people.redhat.com/tjanouse/dovecot/154314/el4.spec.diff Of course, we are left with workarounds until the fix passes QA. Again this indicates to me that: 1) Red Hat has some great people that know their stuff and will take the time to figure out an issue reported on bugzilla. 2) Keeping bug reports in the community currently gets better results than going directly to support. In fact, until support improves maybe the money is best thought of as a donation. :( _______________________________________________ rhelv5-list mailing list [email protected] https://www.redhat.com/mailman/listinfo/rhelv5-list
