On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote: [...snip...] > I've created 2 IT Support queues, one for each of our sites. When > personnel log into RT at the "RT at a glance" they see tickets from both > queues. What i would like is that when support personnel from site A > login they would only see tickets from Queue A, personnel from Site B > would see site B tickets etc.. [...snip...]
Hi Ian, You can do this with groups. Create two groups (Configuration -> Groups -> New Group) one for site A staff and one for site B staff. Make all users associated with site A members of the site A group etc. Edit the group rights for Queue A and Queue B respectively and only privilege the associated group with SeeQueue, OwnTicket etc. - Ken. -- This email has passed through an IE Internet MailWall gateway and has been screened for known viruses, potential viruses and malicious code. IE Internet.com MailWall (http://ieinternet.com/mailwall/) -- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
