Ken O'Driscoll wrote:
On Thu, 2006-05-04 at 11:50 +0100, Ian Clancy wrote:
[...snip...]
I've created 2 IT Support queues, one for each of our sites. When
personnel log into RT at the "RT at a glance" they see tickets from both
queues. What i would like is that when support personnel from site A
login they would only see tickets from Queue A, personnel from Site B
would see site B tickets etc..
[...snip...]
Hi Ian,
You can do this with groups.
Create two groups (Configuration -> Groups -> New Group) one for site A
staff and one for site B staff. Make all users associated with site A
members of the site A group etc.
Edit the group rights for Queue A and Queue B respectively and only
privilege the associated group with SeeQueue, OwnTicket etc.
- Ken.
Thank you Everybody for their suggestions. Creating some groups and
changing the appropriate permissions done the trick. I have one small
annoyance remaining though. The default queue for "Quick Ticke Create"
is the same for both of my groups. Does anyone know of a way i can
change the default queue depending on the user or group ?
regards,
Ian
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