Team,
I have a number of my users who need the occasional privileged user
status so they have that box checked in their user profile but they get
confused when they want to submit a ticket the normal way. I see if
they go to http://rt/SelfService they can get to the usual selfservice
screen. Is there an easy way to add that URL to the Left Nav menu so
they can click on the link rather than having to remember the URL?
-Steve
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