Hey Steve,
Thanks for the quick reply. I tried this and I get the link displaying
on the main menu, but the link goes to the wrong address -
http://selfservice/.
I couldn't work out where it was getting this URL from since the case is
all lowercase!
Any ideas?
-Steve
Stephen Turner wrote:
At Friday 8/11/2006 11:20 AM, Steve Berg wrote:
Team,
I have a number of my users who need the occasional privileged user
status so they have that box checked in their user profile but they
get confused when they want to submit a ticket the normal way. I see
if they go to http://rt/SelfService they can get to the usual
selfservice screen. Is there an easy way to add that URL to the Left
Nav menu so they can click on the link rather than having to remember
the URL?
-Steve
Steve,
You can add items to the menu through a callback. This works for 3.4.2,
not sure about higher versions. Create a file
$RTHOME/local/html/Callbacks/XXXX/Elements/Tabs/Default (XXXX can be
whatever you choose).
Contents of the new file should be something like this:
<%args>
$topactions => undef,
$toptabs => undef
</%args>
<%init>
$toptabs->{Za} = { title => 'Self Service',
path => "/SelfService",
};
</%init>
(The 'Za' string will place this entry at the bottom of the other
entries. You can play around with this value to position the entry
elsewhere - e.g.'Aa' would place it between the RT Home and Tickets links).
Steve
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