Since RT uses a DB already, it is very nice to put an effective spam quarantine function like DSPAM in front of the RT system. Then the number of "spam" tickets is minimized.
Ken On Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote: > Hello! > > Does anyone know how to move a group of "Spam" messages into my "Spam" > queue at once. Or in other words, is there any way to do the following > steps for a number of tickets at once, in batch/bulk (rather than > one-by-one): > > 1. Click on the ticket to display it > 2. Click on "Basics" > 3. Go to the "Queue" drop-down menu and click on "Spam" > 4. Click on "Save changes" at the bottom of the screen > > Thanks! > > Marcela > > PS: An ideal way would be through an option that allowed me to select > the junk messages from my tickets list (from the RT's "Home" page), but > could not find an intuitive way to do this... > > > -- > > Marcela Karey Tello-Ruiz, PhD > Cold Spring Harbor Laboratory > Williams #5 > Cold Spring Harbor, NY 11724 > Ph. 516-367-8810 > Fax 516-367-6851 > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
