What about search then bulk update ..
or better still what we did is create a global scrip and any messages
tagged as spam (in our case the subject line contain ****SPAM****) is
moved to spam queue as soon as its created.
Roy
Marcela K. Tello-Ruiz wrote:
Thanks Ken. We actually filter our mail through SpamAssassin before
going to RT but are still getting lots of spam...
Marcela
Kenneth Marshall wrote:
Since RT uses a DB already, it is very nice to put an effective
spam quarantine function like DSPAM in front of the RT system.
Then the number of "spam" tickets is minimized.
Ken
On Fri, Oct 20, 2006 at 12:08:56PM -0400, Marcela K. Tello-Ruiz wrote:
Hello!
Does anyone know how to move a group of "Spam" messages into my
"Spam" queue at once. Or in other words, is there any way to do the
following steps for a number of tickets at once, in batch/bulk
(rather than one-by-one):
1. Click on the ticket to display it
2. Click on "Basics"
3. Go to the "Queue" drop-down menu and click on "Spam"
4. Click on "Save changes" at the bottom of the screen
Thanks!
Marcela
PS: An ideal way would be through an option that allowed me to
select the junk messages from my tickets list (from the RT's "Home"
page), but could not find an intuitive way to do this...
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