RE: [rt-users] Newbie question regarding Custom Fields in Templates

[Troy.Cobb]

This a copy and paste from what works for me in my templates:

 

{$Ticket->FirstCustomFieldValue('Application')}

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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Weaver
Sent: Friday, November 10, 2006 11:37 AM
To: Michael Lederman; rt-users
Subject: Re: [rt-users] Newbie question regarding Custom Fields in Templates

No, that didn't work either.  In fact, it fails to generate a message at all when I put that in the template so obviously that object isn't defined inside a template.  At least with $Ticket a message generates, I just can't get to the data I need.  I'm doing something wrong in my reference, I just don't know what it is.

----- Original Message -----
From: Michael Lederman <[EMAIL PROTECTED]>
To: Bill Weaver <[EMAIL PROTECTED]>
Sent: Friday, November 10, 2006 10:22:57 AM GMT-0600 US/Central
Subject: RE: [rt-users] Newbie question regarding Custom Fields in Templates

Try $TicketObj->FirstCustomFieldValue() instead.  Its what I’ve had success with in my scrips. 

 

Mike

 

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From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Weaver
Sent: Thursday, November 09, 2006 10:10 PM
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Newbie question regarding Custom Fields in Templates

 

I spent the day in the RT Essentials book and on the Wiki trying to figure out how to create a custom Template that will autoreply.  These autoreplies are in response to a request for information in a sales queue.  I've got everything working except that I can't seem to get to a custom value I need into the Template.

Basically we have a webform that emails the data to RT.  I was able to scrape the email and get the values into the custom fields (using ExtractCustomFieldValues) - one of those values is the email address they want to be contacted at.  When I try to reference that within a Template like this:

To: {$Ticket->FirstCustomFieldValue('Email');}

It returns undef.  I know the value is there in the ticket - I can see it on the screen.  The field is called Email.  So what am I doing wrong?  I've researched what I could and fought with it all day - I need some help please!

Thanks!

--
"If there were no God, there would be no Atheists." - G. K. Chesterson

Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463

--
"If there were no God, there would be no Atheists." - G. K. Chesterson

Bill Weaver
Director of Engineering
Amicus, Inc.
512-531-3463

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