I am not quite sure what you mean by the first one.
The "what happened today" is quite nice in the newer releases -
you can take any search and save it on your home page - so as long as you
can write a search (and pick which columns you want to display) you can
get exactly what you want.
The last one, sounds like you need notepad/emacs...
On Thu, 1 Feb 2007, Jay R. Ashworth wrote:
It's been a while since I've looked at RT. The last time I tried to
get it some traction in the organization I work for, it foundered on 3
points:
* It didn't understand "customers".
The company I work for is in the computer service and support
business. I need a ticketing system to have an integrated
'customer file' that keeps track of all the information about
a client, specifically including mapping incoming email
addresses to clients and auto-carboning the appropriate
client supervisory email. RT didn't do that when I looked at
it last, and AT could be made to do it -- I thought -- but I
was already selling 'up-hill' and the loose integration was
something I couldn't overcome.
* I needed a "what happened today" view for the boss -- showing
all of today's ticket activity and status changes and total
time billable -- and there wasn't one, quite, and I wan't
smart enough to write it myself.
* To work helpdesk with it efficiently, I sort of needed a way
to start keying in the notes on an empty screen, and then
figure out which ticket it applied to, and attach it, or
create a new one.
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