Hi Michael,
Thank you for your useful patch. I hope this change makes it into future releases of RT, as it would be logical for Super User to have the ability to change ticket owners, especially if someone has left an organization and the tickets have to be moved to someone else. Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com <http://www.digitalglobe.com> ------------------------------------------------------------------------ --------- ________________________________ From: Peer Michael [mailto:[EMAIL PROTECTED] Sent: Friday, February 02, 2007 12:54 AM To: Nick Metrowsky; RT Users Subject: RE: [rt-users] RT 3.6.3: Cannot chnage owner to another user. With this diff, superusers can reassign tickets. It works for us. --- /opt/rt3/lib/RT/Ticket_Overlay.pm 2005-11-14 21:43:24.000000000 +0100 +++ /opt/rt3/local/lib/RT/Ticket_Overlay.pm 2007-01-30 17:39:31.000000000 +0100 @@ -2959,6 +2959,7 @@ and #If we're not stealing ( $self->OwnerObj->Id != $RT::Nobody->Id ) and #and the owner is set ( $self->CurrentUser->Id ne $self->OwnerObj->Id() ) + and (!$self->CurrentUserHasRight('SuperUser')) #and is not superuser ) { #and it's not us return ( 0, $self->loc( Michael Peer ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Metrowsky Sent: Thursday, 01 February, 2007 23:25 To: RT Users Subject: [rt-users] RT 3.6.3: Cannot chnage owner to another user. Hi Everyone, I have Super User and I cannot change the ownership of a ticket from one person to another. I get an error "You can only take tickets that are unowned" or "You can only reassign tickets that you own or that are unowned". This is definitely a different behavior than that of RT 3.4.4. Any ideas on this one? Nick ------------------------------------------------------------------------ --------- Nick Metrowsky Consulting System Administrator 303-684-4785 Office 303-684-4100 Fax [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> DigitalGlobe (r), An Imaging and Information Company http://www.digitalglobe.com <http://www.digitalglobe.com> ------------------------------------------------------------------------ ---------
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