On May 3, 2007, at 6:45 PM, Dale Bewley wrote:
On Wed, 2007-05-02 at 10:29 -0400, Jon Daley wrote:I'd like to be able to merge users, so someone can respond withany of the email addresses that he has, and they are all treated as the same email address - ie. no reply to his other email address, if he logs in, he will see all tickets requested by any of his email addresses. It would probably be nice to have the same password for all email accounts,though that part isn't necessary.A big +1 on that. My users unfortunately have 4 possible derivations oftheir address and I can't force them to pick just one.
Done, I think. http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/Though with 4 derivations, you should be able to just drop in a custom CanonicalizeAddress sub that does the magic on create for new users.
-- Dale Bewley - Unix Administrator - Shields Library - UC Davis GPG: 0xB098A0F3 0D5A 9AEB 43F4 F84C 7EFD 1753 064D 2583 B098 A0F3 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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