> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:rt-users- > [EMAIL PROTECTED] On Behalf Of Mikko Lipasti > Sent: Tuesday, May 22, 2007 1:34 AM > To: rt-users@lists.bestpractical.com > Subject: Re: [rt-users] Customer Centric RT? > > On Mon, 2007-05-21 at 14:08 -0700, Justin Brodley wrote: > > Basically were an ASP hosting operation, we have hundreds of > customers > > that pay us money to host their site. Our company has several > > departments that create tickets associated to each of the customers. > > Currently the way were managing Customer is by having them defined > as > > a custom field and then we can write reports based off these custom > > fields. > > Why can't you use Requestor field to identify customers? > > - Mikko
I don't know about Justin's situation, but for u, we sometimes have employees open tickets for customers. All correspondence should be via the employee, but we need a way to find all tickets for a certain customer. I'm planning to look into adding a "On Behalf Of" custom field that validates against the user database, but I don't know how much work it will be. -Kelly > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com