On Tue, May 22, 2007 at 08:26:56AM -0700, Justin Brodley wrote: > No, our main point is we need to be able to have Customers in the > system and requestors as internal employees who are requesting on > "behalf" of the customer. I'm really just trying to find out if anyone > has done work like this already, or if this is something we'll need > to build from scratch. Were currently solving the problem with Custom > Fields but were concerned about the qty of CF values, and we also have > some additional needs for escalation scripts that require additional > data be stored with each custom field.
You need the same thing from RT that I've always needed (being in the contract computer consulting business), and to the best of my knowledge, the closest you can currently get to that is by using Asset Tracker and defining each client (and site) as an asset. I still don't think that gets you everything you'd want in that environment. Check the list archive; this came up in the "what do you want in 4.0" thread a couple months ago... Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
