> > > my users would deeply appreciate being able to temporarily SAVE a draft > > ticket, just to protect against a power shortage, sudden interruptions, > > and such; > > Writing ticket responses in the web interface sucks. Just use email > instead so you get the facilities of whatever email client you're using. >
well, whether it sucks or not, when you give your staff access to some software, they begin using it, that's all - then when you detect weaknesses in the soft, as an emergency solution you can setup some workaround, but at the same time you ask for improvements - this is exactly what I am doing. Don't forget that normal staffers, not being members of the IT staff, are just normal people who don't enjoy dealing with workarounds - why should they ? Rather, WE (IT people, software developers) have to supply correctly functioning software. This is why I am asking for improvements. Not for me : I can bear workarounds - I am using workarounds all day long; but I am asking improvements for my support staff : they do need them. --- Robert GRASSO System Engineer CEDRAT 15, Chemin de Malacher - Inovallee - 38246 MEYLAN Cedex - FRANCE Tel: +33 (0)4 76 90 50 45 Fax: +33 (0)4 76 90 16 09 mailto:[EMAIL PROTECTED] --- Support service : mailto:[EMAIL PROTECTED] Commercial service : mailto:[EMAIL PROTECTED] Web site : http://www.cedrat.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
