The only way for general users to generate tickets in our system is via
e-mail. We have some web forms that feed to a php script that does some
error checking and then sends a formatted e-mail to rt. Works very nicely
for us and makes extracting CFs a snap. We send the users a link back via
autoreply so they can monitor their tickets, but that's all they can do.
At 10:02 AM 6/21/2007, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to send in a note and
get a ticket created (they have the address of the queue). We do not have
any forms for them to fill out and send in with other ticket information.
We would like to do that; have a format for them to send with all
pertinent data. How is this done? Do you have them send the E_mail with
an attachement or have the body formated with reserved words followed by
the corresponding data or what? Thanks.
Kenn
LBNL
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Gene LeDuc, GSEC
Security Analyst
San Diego State University
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