detert,
We have that as well, it's just that some of our user's just want to
send E_mail, period. So, we'll have to come up with something. Thanks.
Kenn
LBNL
[EMAIL PROTECTED] wrote:
* Kenneth Crocker <[EMAIL PROTECTED]> [070621 12:03]:
To all,
We use self-service for those who just want to send in a note and
get a ticket created (they have the address of the queue). We do not have
any forms for them to fill out and send in with other ticket information.
We would like to do that; have a format for them to send with all pertinent
data. How is this done? Do you have them send the E_mail with an
attachement or have the body formated with reserved words followed by
the corresponding data or what? Thanks.
We use the LDAP-Overlay, and just let our end lusers login to RT. From
there, they can create a ticket, view their own tickets, or close their
own tickets. That's it.
With the LDAP-overlay, we don't need to create them accounts. They just
login, and they're set.
- Jon
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