On Thu, Jun 21, 2007 at 10:02:57AM -0700, Kenneth Crocker wrote: > We use self-service for those who just want to send in a note and > get a ticket created (they have the address of the queue). We do not > have any forms for them to fill out and send in with other ticket > information. We would like to do that; have a format for them to send > with all pertinent data. How is this done? Do you have them send the > E_mail with an attachement or have the body formated with reserved > words followed by the corresponding data or what? Thanks.
As others have noted, when this topic was raised in the past, the solution proposed was indeed to create a custom webform, with as much validation as you like, which fed the ticket into RT either by email or by calling the commandline client (which may provide you a touch more control, but I'm not sure). I can understand why RT doesn't bundle this functionality; it's the part most susceptible to local customs. Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer The Things I Think RFC 2100 Ashworth & Associates http://baylink.pitas.com '87 e24 St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
