Gene,
Thanks for your reply. I'm going to forward your response to our
web-interface guy and we'll go from there. If you have any other details
that might keep us from re-inventing a wheel, please pass them on. Your
suggestions have always been helpful anyway. Thanks again.
Kenn
LBNL
Gene LeDuc wrote:
The only way for general users to generate tickets in our system is via
e-mail. We have some web forms that feed to a php script that does some
error checking and then sends a formatted e-mail to rt. Works very
nicely for us and makes extracting CFs a snap. We send the users a link
back via autoreply so they can monitor their tickets, but that's all
they can do.
At 10:02 AM 6/21/2007, Kenneth Crocker wrote:
To all,
We use self-service for those who just want to send in a note
and get a ticket created (they have the address of the queue). We do
not have any forms for them to fill out and send in with other ticket
information. We would like to do that; have a format for them to send
with all pertinent data. How is this done? Do you have them send the
E_mail with an attachement or have the body formated with reserved
words followed by the corresponding data or what? Thanks.
Kenn
LBNL
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
