That will be good plan "B". I'll have to clarify with the powers that be what they want because we want the ticket to start at 5 and go up as people add time. Not necessarily go up by 5 each time. Although, that might actually make more sense just in case people forget to add any time anyway.
Thanks. I'll keep your suggestion in mind. :) Keep up with me and what I'm up to: http://theillien.blogspot.com Edge, Sean wrote: > Mathew, > You could accomplish this using a Scrip with conditions "On Comment" and > "On Correspond". Then just grab the current Time Worked, increment by 5 > and update the db field. So something like this might work for your > custom Scrip Action: > my $temp = $self->TicketObj->TimeWorked; > $temp += 5; > $self->TicketObj->SetTimeWorked($temp); > return 1; > > > -Sean > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Mathew > Snyder > Sent: Tuesday, June 26, 2007 6:55 AM > To: RT Users > Subject: [rt-users] Default Time Worked > > Due to the nature of our beast, we need to default the Time Worked value > to 5 on replies and comments. Anyone know where I go to look at this? > > -- > Keep up with me and what I'm up to: http://theillien.blogspot.com > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > > This email (including any attachments) is for its intended-recipient's > use only. This email may contain information that is confidential or > privileged. If you received this email in error, please immediately > advise the sender by replying to this email and then delete this message > from your system. For further information and disclaimers that apply to > this email, see [http://www.viacom.com/email_disclaimer.jhtml]. > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
