YES!!! That's exactly what I need. And the change worked perfectly.
Thanks
Keep up with me and what I'm up to: http://theillien.blogspot.com
Roger Gammans wrote:
> On Tue, Jun 26, 2007 at 10:46:46AM -0400, Edge, Sean wrote:
>> Mathew,
>> The only way I could think to have the "Time Worked" field automatically
>> filled would be to modify the RT code or db schema, neither of which I
>> would recommend.
>
> Matt,
>
> Does visitng the following URL give you
> what you want?
>
> $RT_URL/Ticket/Update.html?Action=Comment&UpdateTimeWorked=5&id=$TICKETID
>
> If so youcould change either the links in the main rt pages to append
> '&UpdateTimeWorked=5' to the edit urls or or
> $RTPATH/html/Ticket/Update.html to set a deafult on this variable.
>
> ($ARGS{UpdateTimeWorked} in the perl.
>
> TTFN
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