Mathew, ---------- It isn't working. This is how I've configured it: Description: Default Time Worked Condition: On Create Action: User Defined Template: Global template: Transaction Stage: TransactionCreate ----------
I generally use a Blank template so there's no correspondance sent when making a change like this. ---------- Custom Condition: $self->TicketObj->SetTimeWorked(5); Custom action preparation code: Custom action cleanup code: return 1; ---------- This is already using an "On Create" condition so you should just put "return 1;" in that box and move the code to the "action preparation code". ---------- I'm wondering though, by using SetTimeWorked(5), won't I just be setting the time to 5 regardless of the value entered in the field during a comment or reply? ---------- The condition is set to "On Create" so it will only happen when a new ticket is created. ---------- I think what would be preferable in the situation I'm looking at is to have the value of the field automatically set on the comment/reply screen rather than have the addition made upon transaction creation. This is what I meant by a default. Rather than present the user with a blank field to have it populated with "5" and allow them to alter it as necessary. ---------- You could (probably should) put a check in that Scrip to see if TimeWorked has already been set so if someone has created a ticket with TimeWorked it's not automatically overwritten. The only way I could think to have the "Time Worked" field automatically filled would be to modify the RT code or db schema, neither of which I would recommend. -Sean This email (including any attachments) is for its intended-recipient's use only. This email may contain information that is confidential or privileged. If you received this email in error, please immediately advise the sender by replying to this email and then delete this message from your system. For further information and disclaimers that apply to this email, see [http://www.viacom.com/email_disclaimer.jhtml]. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
