Mathew Snyder writes: > I've clarified with my boss. He does want the field to be > pre-populated. [...]
If the string '&UpdateTimeWorked=5' is added to the update URL, e.g. https://www.example.com/rt/Ticket/Update.html?Action=Comment&id=50&UpdateTimeWorked=5, the field will be pre-populated. I.e. if you copy html/Ticket/Update.html to your local directory and replace 'value="<% $ARGS{UpdateTimeWorked} %>"' with 'value="5"' the field will always be pre-populated. I haven't figured out how to set a default value for UpdateTimeWorked though. The field won't be pre-populated if you add '$UpdateTimeWorked => "5"' to the %ARGS section at the bottom of Update.html. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
