On Tue, Jun 26, 2007 at 10:46:46AM -0400, Edge, Sean wrote:
> Mathew,
> The only way I could think to have the "Time Worked" field automatically
> filled would be to modify the RT code or db schema, neither of which I
> would recommend.
Matt,
Does visitng the following URL give you
what you want?
$RT_URL/Ticket/Update.html?Action=Comment&UpdateTimeWorked=5&id=$TICKETID
If so youcould change either the links in the main rt pages to append
'&UpdateTimeWorked=5' to the edit urls or or
$RTPATH/html/Ticket/Update.html to set a deafult on this variable.
($ARGS{UpdateTimeWorked} in the perl.
TTFN
--
Roger. Home| http://www.sandman.uklinux.net/
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Work|Independent Sys Consultant | http://www.computer-surgery.co.uk/
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