Gary, Since the ticket owner should already be notified of any correspondence taken on the ticket, we added a scrip to handle comments.
On Comment Notify Owner as Comment with template Correspondence We set that as a global scrip, and it's worked beautifully for us. As far as updating the owner, if someone changes a CF, the status, due date, etc, etc. I'm sure you could do that through a custom condition, but I'm afraid I don't have anything off hand that would do that for you. -- Jacob Helwig PC Technician Busch's Help Desk Desk: x35221 Direct: 734-214-8221 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Gary Oberbrunner Sent: Thursday, July 12, 2007 4:25 PM To: [email protected] Subject: [rt-users] On Correspond/Comment Notify Owner? Hi folks -- I'd like rt to notify the owner if correspondence or comments come in, but not if the correspondence/comments are by the owner. Possible? Easy? Actually what I'd like is if *anything* changes in the ticket and the change is by someone else, I'd like the owner to get notified. Do I need a scrip per change type or is there one global condition? thanks! -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
