Jacob Helwig wrote: > Gary, > > Since the ticket owner should already be notified of any correspondence > taken on the ticket, we added a scrip to handle comments.
I just tried this, and it doesn't seem to work, at least in my RT. I sent an email from the requestor's email address with [rt #12] in the subject, and it got into ticket 12, but the owner never got an email, and rt didn't record an email as going out to them. Maybe that scrip got deleted somewhere. I'll put it in & see what happens. > On Comment Notify Owner as Comment with template Correspondence > > We set that as a global scrip, and it's worked beautifully for us. I'll try that one too; thanks! You didn't have to do anything to prevent getting emails about your own comments on tickets you own? -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
