Gary, Nope. Nothing special to keep the person who did an action from getting the notifications. There should be something like the following in your RT_Config.pm, or RT_SiteConfig.pm.
# By default, RT doesn't notify the person who performs an update, as they # already know what they've done. If you'd like to change this behaviour, # Set $NotifyActor to 1 Set($NotifyActor, 0); This does actions for _any_ ticket. Not just ones you own. -- Jacob Helwig PC Technician Busch's Help Desk Desk: x35221 Direct: 734-214-8221 -----Original Message----- From: Gary Oberbrunner [mailto:[EMAIL PROTECTED] Sent: Thursday, July 12, 2007 4:37 PM To: Jacob Helwig Cc: [email protected] Subject: Re: [rt-users] On Correspond/Comment Notify Owner? Jacob Helwig wrote: > Gary, > > Since the ticket owner should already be notified of any > correspondence taken on the ticket, we added a scrip to handle comments. I just tried this, and it doesn't seem to work, at least in my RT. I sent an email from the requestor's email address with [rt #12] in the subject, and it got into ticket 12, but the owner never got an email, and rt didn't record an email as going out to them. Maybe that scrip got deleted somewhere. I'll put it in & see what happens. > On Comment Notify Owner as Comment with template Correspondence > > We set that as a global scrip, and it's worked beautifully for us. I'll try that one too; thanks! You didn't have to do anything to prevent getting emails about your own comments on tickets you own? -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
