Hi Gary,
Hi folks -- I'd like rt to notify the owner if correspondence or comments come
in, but not if the correspondence/comments are by the owner. Possible? Easy?
Actually what I'd like is if *anything* changes in the ticket and the change
is by someone else, I'd like the owner to get notified. Do I need a scrip per
change type or is there one global condition?
In your RT config there is a NotifyActor option. Disabling this (set
to 0) will mean that the creator of the transaction is not notified of
any change. This should be the default.
Regards, Ian.
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