Jesse,
I found this as well with the "autoreply" template. Our other templates
are customized so they may not count. What I got was:
Subject: [lbl.gov #54325] New Ticket Created!
From: "TSG Request Tracker Support / Technical Services via RT"
<[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
In-Reply-To:
References: <[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
The E_mail was received and recorded so I don't really see the problem
since the E_mail was not in reply to any form of correspondence but
generated due to a scrip. This may not be what you're looking for.
However, I got the same thing in sending a reply from the ticket as well:
Subject: [lbl.gov #54325] testing test script5
From: "Kenn Crocker via RT" <[EMAIL PROTECTED]>
Reply-To: [EMAIL PROTECTED]
In-Reply-To:
References: <[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
Hope this helps.
Kenn
LBNL
Jesse Vincent wrote:
Can anyone else replicate this? I haven't seen it. (But it most
certainly would be a regression if it were reproducible)
On Jul 17, 2007, at 10:21 AM, Markus Wigge wrote:
Hi everyone,
we recently upgraded our 3.4.1 RT to 3.6.4 and noticed an anoying change
in the behavior of sending status change notifications.
Formerly the sent mail had an "in-reply-to" and/or "references" header,
so mutt was able to display a complete ticket as thread.
But since 3.6.4 these header fields are missing, so the thread view is
quite uncomplete now.
Has anybody an idea how to fix this?
thanks,
Markus Wigge
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