Hi again,
> Subject: [lbl.gov #54325] New Ticket Created!
> From: "TSG Request Tracker Support / Technical Services via RT"
> <[EMAIL PROTECTED]>
> Reply-To: [EMAIL PROTECTED]
> In-Reply-To:
> References: <[EMAIL PROTECTED]>
> Message-ID: <[EMAIL PROTECTED]>
Well, thats quite the same for me. When I open a ticket using the web UI
I get email like:
-------------------------------------------------------------
Subject: [MarcanT #22324] (support) test via web [new]
In-Reply-To:
RT-Ticket: MarcanT #22324
References: <[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
-------------------------------------------------------------
And as far as I understood it this is the correct behavior.
When I open a ticket by email on the other hand I get a "In-Reply-To"
entry as here:
-------------------------------------------------------------
Subject: [MarcanT #22327] test2 via mail
In-Reply-To: <[EMAIL PROTECTED]>
RT-Ticket: MarcanT #22327
References: <[EMAIL PROTECTED]> <[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
-------------------------------------------------------------
So this references the opening email correctly.
Now I add a comment to this ticket by mail or by web UI, that does'nt
matter:
-------------------------------------------------------------
Subject: Re: [MarcanT #22327] (support) test2 via mail [new]
In-Reply-To: <[EMAIL PROTECTED]>
RT-Ticket: MarcanT #22327
References: <[EMAIL PROTECTED]> <[EMAIL PROTECTED]>
<[EMAIL PROTECTED]>
+<[EMAIL PROTECTED]>
Message-ID: <[EMAIL PROTECTED]>
-------------------------------------------------------------
This comment references the ticket mail already sent to me, so my mail
client is able to display this as a thread.
But the worse things are status chages like "new to open" or "open to
resolved":
-------------------------------------------------------------
Subject: [MarcanT #22327] Status Changed to: resolved
RT-Ticket: MarcanT #22327
Message-ID: <[EMAIL PROTECTED]>
-------------------------------------------------------------
nothing here, neither "In-Reply-To:" nor "References:". Thus my client
displays these mails as separate mails not belonging to the ticket...
And this behavior definitivly changed from 3.4.1 to 3.6.{3,4}.
So now we are actually thinking about a downgrade to get back a working
threaded view.
bye,
Markus
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