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On 2007-Dec-06, at 13:00, Kenneth Crocker wrote:
Matt,
Based on your comment about not seeing attempts in the log, it
SOUNDS like there isn't a specific scrip for XX activity for
AdminCc and Cc's, but since I'm sure you checked that, so it may be
something else. I assume these persons were getting email for this
activity before? What type of updates to the ticket are you talking
about? When you upgraded, did you do anything with the tables
involving scrips? Did you create NEW notification scrips or
accidentally disable some?
For that particular behaviour, we're just using the default scrips.
I haven't specifically checked that because the database we're using
is an import/upgrade from the old one, and the old (default) scrips
should be there.. and I haven't made any changes to scrips in well
over a year.
I hadn't actually considered that they may have stopped working for
some reason, but I can check that (I think). I haven't seen any
errors logged anywhere related to this though, so I'll have to do
some reading to figure out how to even debug that.
Thanks for the idea. I'll check into it.
Matt
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