For Scrip purposes, CC and BCC on the Ticket/Update.html page are considered Others. You will want to use a Notify Others scrip on that queue.
Thierry Thelliez wrote: > I think I have a similar issue trying to understand how the CC field > works on the Resolve Ticket page. > > The Watchers CC and Watchers AdminCC work fine (after changing the > default scrip #10). When a ticket is resolved they receive an email. > Good. > > But my users also want to add email addresses 'on the fly' to a ticket > resolution. Isn't it what this CC field is about? I am not talking > about the Watcher CC. > > Watching the email server log shows that RT does not send anything to > the CC field. > > (This is on RT 3.6.5 updated from 3.6.4). > > Thanks, > Thierry > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
