According to http://wiki.bestpractical.com/view/Template_Fields "Key Name Meaning CustomField-<id#> => custom field value"
But creating a per-queue 'Correspondence' template which looks exactly like the Global 'Correspondence' template with CustomField-10: yes CustomField-18: yes prepended (or just CustomField-10 CustomField-18 ) just ends me up with a mail message with the lines Customfield-10: yes Customfield-18: yes in the headers. Neither http://wiki.bestpractical.com/view/Template nor Template_Fields discuss a more detailed mechanism for pulling this data out of a ticket and in to mail. Any help will be much appreciated. JB -- JB Segal 617-886-5575 www.smartertravel.com Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com Smarter Travel Media LLC Boston, MA 02129 www.tripmania.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users SAVE THOUSANDS OF DOLLARS ON RT SUPPORT: If you sign up for a new RT support contract before December 31, we'll take up to 20 percent off the price. This sale won't last long, so get in touch today. Email us at [EMAIL PROTECTED] or call us at +1 617 812 0745. Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
