I'm not sure what your end goal is, but I use the following subroutine in
my templates when I need to get CFs. It's mostly from various wiki examples.
### Returns custom field value
### get_custom($field_name)
sub get_custom {
my $target_name = $_[0];
my $val = $Ticket->FirstCustomFieldValue($target_name);
return $val if defined $val;
return undef;
}
If your CF is named "blahblah" then you get the value with
$cfval = get_custom('blahblah');
Returns undef if it's not allowed to get the CF or it doesn't exist.
Regards,
Gene
At 07:29 AM 12/13/2007, JB Segal wrote:
According to http://wiki.bestpractical.com/view/Template_Fields
"Key Name Meaning
CustomField-<id#> => custom field value"
But creating a per-queue 'Correspondence' template which looks exactly
like the Global 'Correspondence' template with
CustomField-10: yes
CustomField-18: yes
prepended (or just
CustomField-10
CustomField-18
)
just ends me up with a mail message with the lines
Customfield-10: yes
Customfield-18: yes
in the headers.
Neither
http://wiki.bestpractical.com/view/Template
nor Template_Fields discuss a more detailed mechanism for pulling this
data out of a ticket and in to mail.
Any help will be much appreciated.
JB
--
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Systems/Network Admin. 465 Medford St. Ste 400 www.bookingbuddy.com
Smarter Travel Media LLC Boston, MA 02129 www.tripmania.com
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