At Wednesday 1/16/2008 02:05 AM, Sean McCreadie wrote:
Hello,
I've been looking through the wiki and mailing lists trying to find
a solution to this with no success. I'm sure it's very simple, I'm
just new to this. I need to disable the default Auto reply scrip
for only my Helpdesk team, that way all the unprivileged users will
still receive the Auto reply, but not the HelpDesk team when they
create a ticket. I tried adding this custom condition to the
default scrip and was able to disable it for one email address, but
im hoping there is an easy way to check group membership. Thanks in
advance for all the help.
if ( $self->TransactionObj->Type eq "Create" &&
$self->TicketObj->RequestorAddresses() =~ /[EMAIL PROTECTED]/
{
return undef;
} else {
return 1;
Sean,
1. Did you also set the Condition drop-down entry to 'User defined' ?
2. Check the RT log for error messages.
3. Also, to help debug, you can put this kind of thing in the code:
$RT::Logger->debug("Email is from Help Desk" );
these messages show up in the log.
Steve
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