Stephen, Thank you for getting back to me on this, yes I did set the condition to user defined and I was able to get the scrip to work in that it will not Autoreply to the the one email address I specify. I would like to be able to have it not send the Autoreply to an entire group but I don't know how to write the code for that. I tried to list all the email addresses in my helpdesk group individually and wasn't able to get that going either, I know its just a syntax error. Thanks for the debugging bit also.
Sean -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Stephen Turner Sent: Wednesday, January 16, 2008 6:41 AM To: Sean McCreadie; [email protected] Subject: Re: [rt-users] Disable Auto reply message for a group At Wednesday 1/16/2008 02:05 AM, Sean McCreadie wrote: >Hello, > >I've been looking through the wiki and mailing lists trying to find >a solution to this with no success. I'm sure it's very simple, I'm >just new to this. I need to disable the default Auto reply scrip >for only my Helpdesk team, that way all the unprivileged users will >still receive the Auto reply, but not the HelpDesk team when they >create a ticket. I tried adding this custom condition to the >default scrip and was able to disable it for one email address, but >im hoping there is an easy way to check group membership. Thanks in >advance for all the help. > >if ( $self->TransactionObj->Type eq "Create" && > $self->TicketObj->RequestorAddresses() =~ /[EMAIL PROTECTED]/ >{ > return undef; >} else { > return 1; > Sean, 1. Did you also set the Condition drop-down entry to 'User defined' ? 2. Check the RT log for error messages. 3. Also, to help debug, you can put this kind of thing in the code: $RT::Logger->debug("Email is from Help Desk" ); these messages show up in the log. Steve _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
