Hi Sean,
Are the addresses you want to exclude members of an RT group, or is there
some other way of identifying them (like [EMAIL PROTECTED])?
If they are members of an RT group, it's not difficult to check to see if
an address is a group member. You can use the group's
MemberEmailAddresses() or MemberEmailAddressesAsString() methods to grab
the members of the group and then check to see if your address is in
there. The first returns an array of addresses and the second returns a
string.
Regards,
Gene
At 06:49 AM 1/16/2008, Sean McCreadie wrote:
Stephen,
Thank you for getting back to me on this, yes I did set the condition to
user defined and I was able to get the scrip to work in that it will not
Autoreply to the the one email address I specify. I would like to be
able to have it not send the Autoreply to an entire group but I don't
know how to write the code for that. I tried to list all the email
addresses in my helpdesk group individually and wasn't able to get that
going either, I know its just a syntax error. Thanks for the debugging
bit also.
Sean
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Stephen
Turner
Sent: Wednesday, January 16, 2008 6:41 AM
To: Sean McCreadie; [email protected]
Subject: Re: [rt-users] Disable Auto reply message for a group
At Wednesday 1/16/2008 02:05 AM, Sean McCreadie wrote:
>Hello,
>
>I've been looking through the wiki and mailing lists trying to find
>a solution to this with no success. I'm sure it's very simple, I'm
>just new to this. I need to disable the default Auto reply scrip
>for only my Helpdesk team, that way all the unprivileged users will
>still receive the Auto reply, but not the HelpDesk team when they
>create a ticket. I tried adding this custom condition to the
>default scrip and was able to disable it for one email address, but
>im hoping there is an easy way to check group membership. Thanks in
>advance for all the help.
>
>if ( $self->TransactionObj->Type eq "Create" &&
> $self->TicketObj->RequestorAddresses() =~
/[EMAIL PROTECTED]/
>{
> return undef;
>} else {
> return 1;
>
Sean,
1. Did you also set the Condition drop-down entry to 'User defined' ?
2. Check the RT log for error messages.
3. Also, to help debug, you can put this kind of thing in the code:
$RT::Logger->debug("Email is from Help Desk" );
these messages show up in the log.
Steve
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Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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--
Gene LeDuc, GSEC
Security Analyst
San Diego State University
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