Sean,
Try changing the action from "Autoreply" to "Notify....". That way the
person creating the ticket will not get an email but everyone else on
the list will. In fact, that is the only difference between an
"Autoreply" action and a "Notify" action. The notify action assumes that
since you're the one doing the creating, you do not need to be bothered
by an email but sends one to everyone else, whereas an "Autoreply" nails
evryone on the list, period. Good Luck.
Kenn
LBNL
On 1/15/2008 11:05 PM, Sean McCreadie wrote:
Hello,
I’ve been looking through the wiki and mailing lists trying to find a
solution to this with no success. I’m sure it’s very simple, I’m just
new to this. I need to disable the default Auto reply scrip for only my
Helpdesk team, that way all the unprivileged users will still receive
the Auto reply, but not the HelpDesk team when they create a ticket. I
tried adding this custom condition to the default scrip and was able to
disable it for one email address, but im hoping there is an easy way to
check group membership. Thanks in advance for all the help.
if ( $self->TransactionObj->Type eq "Create" &&
$self->TicketObj->RequestorAddresses() =~ /[EMAIL PROTECTED]/
{
return undef;
} else {
return 1;
Sean McCreadie
IT Support
Canyon Partners, LLC
310 858 4288
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