>From our Helpdesk:
To be able to report on the custom fields and their breakdowns. For
example we have:
Help Requests -> email related
-> telecomm
-> printers
Work Orders -> email related
-> telecomm
-> new hires
I would like a report that displays the total of each category and
subcategory with options such as date range and groups/individuals.
For example:
Date: Begin - End
Group: Helpdesk
Tech: ALL
Type of Request Category Opened Closed Total
*************** ******** ****** ****** *****
Help Requests
email related 5 2
7
telecomm 2 6
8
printers 3 7
10
Total Help Requests 10 15
25
Work Orders
email related 4 7
11
telecomm 8 1
9
new hires 6 2
8
Total Work Orders 18 10
28
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Jesse
Vincent
Sent: Thursday, February 14, 2008 9:53 AM
To: Users rt-Users
Subject: [rt-users] RT Reporting - We need your wishlists
Hi Everybody,
I have an RT hacker working on a new, expanded reporting tool for RT.
While I can't promise that we'll implement _every_ report you want, we
could really use your wishlists.
What reporting and statistics do you want to get out of RT?
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Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
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_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
