On Thu, Feb 14, 2008 at 09:52:52AM -0500, Jesse Vincent wrote: > Hi Everybody, > > I have an RT hacker working on a new, expanded reporting tool for RT. > While I can't promise that we'll implement _every_ report you want, we > could really use your wishlists. > > What reporting and statistics do you want to get out of RT?
here is a list of things we made here (some already exists with current Reports module in 3.6.x): (many charts use our 'Customer' customfield value for grouping) - Count of open tickets for the current month grouped by CF "customer" - Count of open tickets for the current month for a named value of CF "customer", grouped by CreatedDaily - Count of Tickets unresolved since at least 1 month grouped by CF "customer" - Count of Tickets unresolved since at least 1 month for a named value of CF "customer", grouped by CreatedDaily - Count of Tickets unresolved since at least 1 week grouped by CF "customer" - Count of Tickets unresolved since at least 1 week for a named value of CF "customer", grouped by CreatedDaily - Count of Tickets, grouped by CF "responsability" - TimeWorked sum for current month tickets, grouped by CF "customer" Charts wanted which we didn't did (need to much work): - Average time to resolve tickets grouped by CF "customer" - Ticket count grouped by Priority and CF "responsability" Mostly, the current lack on Reports module is to easily charts times (some like TimeWorked can be done by Modifying Search/Chart and Search/Elements/Chart (tip: s/COUNT/SUM/ ;)), but creating reports with a difference between for example OpenDate and ResolveDate seems more difficult). It would be nice also to have a link for downloading the generated datas as csv on the Chart page. Hope this can help making a powerfull RT reporting tool :)). _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
