I like that one a lot. That would be great report for me to use here at work. Greg Evans
_____ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Traiano Welcome Sent: Thursday, February 14, 2008 7:10 AM To: Jesse Vincent Cc: Users rt-Users Subject: Re: [rt-users] RT Reporting - We need your wishlists Problem Trending :-) I understand the difficulties of implementing this, not least that problem categories vary in definition from company to company, but basically: A report based on a custom fields in a ticket, where the organisation creates a custom field for problem categories and then draws a bar chart report on all tickets based on the "problem type" field. Regards, T. On Thu, Feb 14, 2008 at 4:52 PM, Jesse Vincent <[EMAIL PROTECTED]> wrote: Hi Everybody, I have an RT hacker working on a new, expanded reporting tool for RT. While I can't promise that we'll implement _every_ report you want, we could really use your wishlists. What reporting and statistics do you want to get out of RT? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com <http://wiki.bestpractical.com/> Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com <http://rtbook.bestpractical.com/> -- There is no Spoon.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
