Hi, I'm a recent user/admin of rt, which was already setup in my new company, so I don't know much about the historical of RT.
What I'm wishing, I don't even know if it's technically feasible, is that when you reply to a ticket, the email that it sends is interpreted as a "reply", so that my mail reader can sort them with hierarchy (I hope I'm clear...). If you think it's a bad idea, could you please explain me why (I can also accept if you say "not important enough to spend time on this"...) Thanks for your efforts. Nicolas On Thu, 14 Feb 2008 09:52:52 -0500 Jesse Vincent <[EMAIL PROTECTED]> wrote: > Hi Everybody, > > I have an RT hacker working on a new, expanded reporting tool for > RT. While I can't promise that we'll implement _every_ report you > want, we could really use your wishlists. > > What reporting and statistics do you want to get out of RT? > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
