Thanks so much! I just found out where to modify the subject and it worked perfectly!!! :)
In case someone is looking for the same answer in the future, ticket "Subject:" can be modified after clicking on "The Basics" for that ticket. The change is logged. Alan Emmanuel Lacour wrote: > On Wed, Sep 03, 2008 at 11:31:02AM -0400, Alan Cheng wrote: > >> This RT user of ours used a different open source ticketing system >> before. That system allows modifications to the "Summary" (almost >> equivalent to the email Subject:), "Note" and "Description". With this >> feature the user found it easy to update a ticket for future search >> without sifting through all the comments. I believe the system logs the >> modifications so we know which user touched the Summary I guess. But I >> don't believe it records exactly what changes were made so this still >> isn't good enough for auditing purpose... >> >> Will modifying the email subject line for a RT ticket break all the >> links (data, attachments, etc...)? Just curious... >> >> > > Modifying a ticket subject through the UI is of course allowed and > logged, there is no "RT" side effect on doing this. > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
