> > I don't really see a business reason for comments/replies not to be > editable, as long as a record of edits were kept. You can argue that > the > content of a reply or comment is data, not an audit trail entry.
If RT has sent it out by email, it can't be taken back. Ticket replies or comments are a record of a conversation, rather than a "notes" field. It's perfectly reasonable to set up a big text custom field for recording a cleaned up version of the ticket's "data", but that's a very separate thing than the log of all history. -j _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
