Erik thank you very much for the suggestion. Definitely another option to use!
Alan Peterson, Erik wrote: >> Thanks so much! I just found out where to modify the subject and it worked >> perfectly!!! :) >> >> In case someone is looking for the same answer in the future, ticket >> "Subject:" can be modified after clicking on "The Basics" for that ticket. >> The change is logged. >> > > > You could also set up a custom field for summary which isn¹t tied to a > particular transaction, but to an individual ticket. > > Then it could be modified much as Subject would be. > > Hope that¹s helpful > > Erik > >
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