Hello Albert! it is the recipient adress. You have for each queue two email adresses, one for the replies and on for the comments
so in the alias file of your mta you find something like: myqueue-comment: "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action comment --url http://localhost/"; which means every mail send to [EMAIL PROTECTED] creates a comment best regards! sven On Mo, 2008-11-17 at 15:47 +0100, Albert Shih wrote: > Hi > > I would like to known how can I send a comment to RT (via the mailgate) > when I don't have the original mail send by RT. > > In other term what's the expression in subject make RT known this is the > comment for > ticket number X not a new ticket. > > Regards. > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
