On Mon, 17 Nov 2008 10:50:21 -0500, Albert Shih <[EMAIL PROTECTED]> wrote:
> > When I've some mail from rt with subject like > > [NAME_OF_MY_SERVER #X] Subject_of_the_ticket > > and I reply it and changing the «To: » field to «myqueue-comment» it's > working. > > But sometime I don't have the original mail from RT, or maybe I just want > to add some comments, in this situation I don't known what I need (I mean > the minimum) to put in the subjet to make RT understand it's comment for > the ticket X and not ticket Y. > > Best regards. > > And thanks for you answers. > > > JAS Albert, You have to put [NAME_OF_MY_SERVER #X] in the subject line to get the comment to go to the right ticket. Steve -- Stephen Turner Senior Programmer/Analyst - SAIS MIT IS&T _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
