Le 17/11/2008 à 10:54:29-0500, Stephen Turner a écrit > On Mon, 17 Nov 2008 10:50:21 -0500, Albert Shih <[EMAIL PROTECTED]> > wrote: > > > > > When I've some mail from rt with subject like > > > > [NAME_OF_MY_SERVER #X] Subject_of_the_ticket > > > > and I reply it and changing the «To: » field to «myqueue-comment» it's > > working. > > > > But sometime I don't have the original mail from RT, or maybe I just want > > to add some comments, in this situation I don't known what I need (I mean > > the minimum) to put in the subjet to make RT understand it's comment for > > the ticket X and not ticket Y. > > > > Best regards. > > > > And thanks for you answers. > > > > > > JAS > > > You have to put [NAME_OF_MY_SERVER #X] in the subject line to get the > comment to go to the right ticket.
Lots of thanks. It's work perfectily. Regards. -- Albert SHIH SIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Heure local/Local time: Mar 18 nov 2008 11:01:42 CET _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
