Le 17/11/2008 à 16:17:00+0100, Sven Sternberger a écrit Hi. > > it is the recipient adress. You have for each > queue two email adresses, one for the replies > and on for the comments > > so in the alias file of your mta you find something like: > > myqueue-comment: "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action > comment --url http://localhost/"; > > which means every mail send to [EMAIL PROTECTED] creates a > comment
Yes thanks a lot... But, because my english is very bad, that's not what I'm ask. I already have something like myqueue-comment: "|/opt/rt3/bin/rt-mailgate --queue mailmaster --action comment --url http://localhost/"; but what I want is how can I make a comment for the ticket number X, what I suppose to put in the subject when I send a mail to myqueue-comment ? When I've some mail from rt with subject like [NAME_OF_MY_SERVER #X] Subject_of_the_ticket and I reply it and changing the «To: » field to «myqueue-comment» it's working. But sometime I don't have the original mail from RT, or maybe I just want to add some comments, in this situation I don't known what I need (I mean the minimum) to put in the subjet to make RT understand it's comment for the ticket X and not ticket Y. Best regards. And thanks for you answers. JAS -- Albert SHIH SIO batiment 15 Observatoire de Paris Meudon 5 Place Jules Janssen 92195 Meudon Cedex Heure local/Local time: Lun 17 nov 2008 16:42:17 CET _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
