We use web pages to do this. User goes to DNS request page, fills in form, php does some sanity-checking on the data, data gets formatted and mailed to RT, RT creates ticket in DNS queue. Repeat for e-mail aliases, firewall rules, etc.
Gene At 10:05 AM 2/13/2009, L B wrote: >Hello all, > > I use RT 3.8.2. People are creating tickets to request things, and >sometimes they forget some details. I would like to create a set of >"standard request forms", ideally somewhere in RT, that will create >tickets with a summary of the details. > >Exemple : request for an DNS entry will create a ticket in the DNS >queue, with me as an owner and with this content : > >FQDN: something.bestpractical.com >IP: 10.1.1.1 >TTL (optionnal): 3600 >Description: new website for something > > >For example. This is filled in by the user in a form, the ticket can >be created with the rt command line, command by email, or anything >else. > >I have more complex requests, for example a request for a new server, >that will create a ticket "new server", with childs such as "install >physically the server", "request an IP", "configure the DNS" etc... >And I'll consider the server "installed" when all the child will be >resolved. > >My problem is which tool can I use to create these forms ? Is there >something for this in RT or should I use something else ? > >-- >L.B. -- Gene LeDuc, GSEC Security Analyst San Diego State University _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [email protected] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
